Pool King | Refund Policy

At Pool King, we are committed to providing the best gaming experience to all our users. We constantly upgrade our Products and Services to provide you with a greatly enjoyable experience of playing 8 Ball Pool games online. However, if there is ever an error in our Services, we will refund your money if, after an investigation into the matter, your claim is supported by the findings of our investigation. Our clear and transparent Refund Policy is delineated below:

Cancelation of Games

Pool King is not responsible for any loss resulting from the cancelation or termination of any games due to Service outages caused by the failure of our service providers, computer viruses, natural disasters, or any other reasons that are not in our control. You agree that you will not be entitled to any refund for any cancelation or failure of games caused by factors that are beyond the reasonable control of Pool King.

Online Transactions

Purchasing of chips have to be made via third-party payment gateways. Pool King will not in any way be responsible for the rejection, cancellation or failure of any transactions, as such transactions are subject to the terms and conditions of the third-party payment gateways. Pool King may reverse any successful transactions-the amount will in such a case be refunded to the financial instrument/payment gateway that was used by you to perform the transaction.

Promotions

Pool games, contests, offers, bonuses and tournaments on Pool King may get cancelled or discontinued at any time without prior notice. Pool King disclaims any liability for such cancellation or discontinuation, except for the refund of the entry fee wherever applicable.If you face any issues with our Products, you can send us an email at care@poolking.in explaining your issue in detail. Our Customer Support team will get back to you and provide you with a comprehensive solution. Working hours - 10:00 am - 7:00 pm on Weekdays.